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 E-Commerce Information Pack 
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If you can't view the UserGuide, 
please download the Adobe Acrobat Reader.
| Q: Where can I get a detailed arrangement for my desired routes? A: Click on "Detailed Routing" of your selected schedule from the [point to point search] results, you will see more detailed information. ----------------------------------------------------------------------------------------------------- Q: Where can I get the long-term schedule from the Yang Ming web site? A: You can get long-term schedule from "Download Schedule". Long-term schedules will be displayed on the Yang Ming web site after picking up your preferred area and line service. ----------------------------------------------------------------------------------------------------- Q: Can I download an EDI schedule file? A: Yes, You can. We provide an XML format EDI file that you can get from Schedule Download. You can find the XML format for your information. ----------------------------------------------------------------------------------------------------- Q: Is it possible for me to receive schedules regularly via auto-mail? A: Yes, you can. Please go to [Schedule Subscription]. ----------------------------------------------------------------------------------------------------- Q: Can I update or cancel my preferred routes from "Schedule Subscription"? A: Yes, you can update or cancel your settings via "Schedule Subscription" by yourself. |
To help customers make booking easier and save telephone or fax costs, Yang Ming provides this service on our web site. |
Q: Is the function available for all customers of Yang Ming? A: Actually this function is only applied to authorized customers who must be export shipper role and have Yang Ming's prior approval after submitting a registration. An authorized ID and Password will be assigned by Yang Ming for your booking on YM web site. ----------------------------------------------------------------------------------------------------- Q: How soon can I receive the booking confirmation from Yang Ming? A: You will receive e-mail reply such as accept, decline or modified status of your booking within 4 working hours. If negative, please contact Yang Ming local office. |
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Q: Can I save the unfinished shipping instruction as a draft and continue to key in the data next time? A: Yes, you can use the template to save your draft shipping instruction. |
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B/L Print This service enables customers to print Original B/L, Seaway Bill or B/L copy directly on Yang Ming web site. It is a value-added service and customers can receive the B/L faster without shipping costs. |
Q: Can I edit the B/L content directly on Yang Ming website? A: No, any amendment cannot be made through the web site at present. ----------------------------------------------------------------------------------------------------- Q: What should I do when the amendment has to be made? A: If any amendment is needed before printing, please click the hyperlink of BL NO. to leave your message in the comment column and our local Doc. staff will contact you ASAP. Or please contact our agent to send the amendment. However, once B/L has been printed with any further change requested, you should surrender this B/L to our local Documentation Department for the amendment. ----------------------------------------------------------------------------------------------------- Q: What kind of paper should I use to print out B/Ls? A: For Original B/L, you should print it out on YM proprietary Internet B/L form. Otherwise, the B/L will be invalid. For Seaway B/L, and copy B/L you can use any plain A4/letter size paper. ----------------------------------------------------------------------------------------------------- Q: What should I do if I have run out of Internet B/L forms? A: You can ask for Internet B/L forms either log in "B/L Print" to click "Order" button or contact local office. ----------------------------------------------------------------------------------------------------- Q: Why B/L image PDF file could not display on WEB? A: We suggest three modes for this condition: 1:) Check PDF Reader software has installed. 2:) Check the firewall device/software. Then configure the firewall setting for Yang Ming domains and trusts. 3:) Logout and re-login to perform this service. 4:) If the download is still not working, please contact us via [Contact us]. |
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B/L History This service enables customers to view the content of their history B/L on Yang Ming web site. This service is for customers to trace the history B/L whenever there is necessity to do so. |
Q: My company is a customs broker. Can I also access this function for my customer? A: Basically, this function is for party listed on B/L. Please have your customer to Register this function and assign you as sub-user to access it. |
Need an up-to-date status on your shipment? Want it right away without constantly checking with a web site? Why not just let us at Yang Ming notify you immediately and automatically by email? Stay in the know by simply leaving your email address and targeted container number or B/L number on our Yang Ming web site. It's just that simple. Once anything has occurred, you will receive a prompt and accurate status report from Yang Ming via email automatically. Now that's quality service, that's Yang Ming. |
Q: By what kind of information can I track a shipment? A: Container number, Bill of lading number, Booking number, or P.O number can be used when you track a shipment. We highly recommend you to use container number as the first priority to do the tracking. ----------------------------------------------------------------------------------------------------- Q: What should I do when it shows "Sorry, there is no data for this container~~" on the Yang Ming web site? A: Please ensure you have booked with Yang Ming for this shipment first and inputted the correct number format. If still can’t find your container, please [Contact us] with your number. |
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Q: How can I locate the Lloyd's Code for the targeted vessel?
A: There are two ways to obtain vessel Lloyd’s code. First one is clicking [YM Service] on the left side of YM web page, then clicking [Fleet] to choose your targeted vessel. Second one is clicking [Vessel Tracking][Search by Vessel] to find out the preferred vessel, then clicking vessel name, you will find the Lloyd’s code for the vessel. ----------------------------------------------------------------------------------------------------- Q: Why are some vessels not available on the Yang Ming web site? A: Actually, all vessels of Yang Ming and partners are available on the Yang Ming web site. If negative, please [Contact us]. ----------------------------------------------------------------------------------------------------- Q: What are the differences among "planned", "estimate" and "actual" status? A: "Planned" means the vessel data derives from Long-term Schedule that was planned 3 – 6 months ago. Estimated means the vessel data comes from the latest Schedule which is almost actual. Actual means the vessel data comes from real vessel arrival/departure time. |
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Q: How can I get an ID and Password? A: Choose E-Service -> Tariff and click on register now. Fill out the mandatory information, then press "Submit". Your requested ID and Password would be activated automatically and immediately, and you will be ready to access this function. ----------------------------------------------------------------------------------------------------- Q: Is this function suitable for all areas? A: No. You can access our tariffs information ONLY for shipments from/to the United States, namely, Transpacific and Transatlantic. |
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Q: Where can I find the contact information for YM worldwide agents? A: Choose "Office & Agent" on the left side of Yang Ming web site, you will find all agents/offices in this country. ----------------------------------------------------------------------------------------------------- Q: How can I get help when I don't know how to use your E-Service? A: We provide three ways as below: 1:) Please refer to E-Service Information Pack. 2:) Please refer to User Guide that comprises all the E-Service functions. 3:) If above solutions can't answer your question, please contact us via [Contact us]. ----------------------------------------------------------------------------------------------------- Q: Do all Yang Ming’s E-service functions require ID/PW? A: Not all of Yang Ming’s E-service functions require ID/PW. For Booking, BL Instruction, BL Proof, BL Print, Shipment Control, you need to register first. You can find the "Register" button under member login-in. After receiving your registration, we will inform you of the result within certain working days. ----------------------------------------------------------------------------------------------------- Q: If I need to change the previous registration data, for example, update specific function, what should I do? A: Please log in with the assigned ID/PW first, then click "Change Register" button to revise old registration data. After receiving your modified registration for e-service functions, we will inform you of the result within certain working days. ----------------------------------------------------------------------------------------------------- Q: How can I change my password assigned from Yang Ming? A: Please log in with the assigned ID/PW first, then click "Change Password" button to process. However, the assigned user ID is not allowed to modify. |
